PORFERRY® Privacy Policy

updated: 01/01/2025

PORFERRY® website [domain name] (the "Website") is a third-party rerouting website that helps users find ferry tickets from various independent third-party service providers in Puerto Rico and the Caribbean. The Website is the DBA of TiX.By Holdings, LLC, a limited liability company registered in Puerto Rico and operating in Puerto Rico (the "Company", "we", "us", or "our"). This privacy policy explains how we collect, use, share, and protect your personal information when you use the Website and our services. By using the Website, you agree to this privacy policy and consent to our processing of your personal information as described herein. If you do not agree with our policies and practices, your choice is not to use our Website. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

What information do we collect?

We do not collect any payment information, travel plans, or contact information from users. The Website only reroutes users to other ticketing services. However, we may collect feedback, reviews, ratings, comments, and questions about the Website and our services that you voluntarily submit to us through the Website or by contacting us.

We collect information that is automatically generated when you use the Website, such as:

Your IP address, browser type, device type, operating system, and other technical information;
Your browsing history, search queries, clicks, and interactions with the Website and its features;
Your location information, based on your IP address or GPS data, if you enable this feature on your device;
Cookies and other similar technologies that help us remember your preferences, customize your experience, and improve the Website and our services.

How do we use your information?

To provide you with the Website and our services, including rerouting you to the appropriate ticketing websites;
To communicate with you about the Website and our services, including sending you notifications, updates, reminders, alerts, newsletters, promotions, and offers;
To respond to your inquiries, requests, feedback, reviews, ratings, comments, and questions;
To improve the Website and our services, including analyzing and monitoring the performance, functionality, usability, and security of the Website and our services;
To personalize the Website and our services, including tailoring the content, features, and advertisements to your preferences, interests, and behavior;

How do we share your information?

We share your information with third parties that help us provide the Website and our services, such as:

Independent third-party service providers, who may need your information to process and confirm your bookings and provide you with their services;
Service providers, who perform various functions on our behalf, such as hosting, data storage, data analysis, marketing, customer service, and technical support;
Affiliates and partners, who may offer you related or complementary products or services, or who may collaborate with us in providing the Website and our services;
Advertising networks and platforms, who may use your information to deliver relevant and targeted ads to you on the Website and other websites or apps;
Law enforcement and regulatory authorities, who may request your information to comply with legal obligations, court orders, subpoenas, warrants, or investigations;
Other parties, who may receive your information in connection with a merger, acquisition, sale, transfer, or reorganization of our business or assets, or in the event of a bankruptcy, insolvency, or liquidation.

We do not sell, rent, or trade your information to third parties for their own purposes, unless you give us your consent or we are required by law to do so. We may also share aggregated or anonymized information that does not identify you personally with third parties for research, analysis, or statistical purposes.

How do we protect your information?

We take reasonable measures to protect your information from unauthorized access, use, disclosure, modification, or destruction, such as:

Using encryption, firewalls, passwords, and other security technologies and practices;
Limiting the access to your information to our authorized employees, agents, and service providers who need it to perform their duties;
Educating and training our staff and contractors on the importance of data privacy and security;
Reviewing and updating our policies and procedures regularly to comply with industry standards and best practices.

However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account and password, and for notifying us immediately if you suspect any unauthorized activity or breach of security involving your information.

How do we respect your choices and rights?

We respect your choices and rights regarding your information, such as:

You can opt out of receiving marketing emails from us by following the unsubscribe link or instructions in the email, or by contacting us at [email protected];
You can manage your cookie preferences and settings by adjusting your browser or device options, or by using the tools and features provided by the Website or third parties;
You can access, update, correct, or delete your information by logging into your account, or by contacting us at [email protected];
You can request a copy of your information that we hold by contacting us at [email protected];
You can object to or restrict our processing of your information for certain purposes by contacting us at [email protected];
You can withdraw your consent to our processing of your information at any time by contacting us at [email protected], subject to legal and contractual limitations;
You can lodge a complaint with us or the relevant data protection authority if you have any concerns about our processing of your information.

We will respond to your requests and complaints within a reasonable time and in accordance with applicable laws and regulations. We may ask you to verify your identity and provide additional information or documentation to process your requests and complaints.

How do we handle children's information?

The Website and our services are not intended for or directed to children under the age of 13, and we do not knowingly collect or solicit any information from or about such children. If we become aware that we have collected or received any information from or about a child under the age of 13 without the consent of their parent or guardian, we will delete such information as soon as possible. If you are a parent or guardian and you believe that your child has provided us with any information without your consent, please contact us at [email protected] and we will take appropriate steps to address the issue.

How do we update this privacy policy?

We may update this privacy policy from time to time to reflect changes in our practices, the Website, our services, or the applicable laws and regulations. We will notify you of any material changes by posting the updated privacy policy on the Website and indicating the date of the last revision. We encourage you to review this privacy policy periodically to stay informed of how we collect, use, share, and protect your information. Your continued use of the Website and our services after the updated privacy policy becomes effective constitutes your acceptance of the changes.

How do we contact you and how do you contact us?

If you have any questions, comments, or concerns about this privacy policy or our processing of your information, please contact us at: PORFERRY® [email protected]

We will do our best to address your inquiries and resolve any issues that you may have.

Choice of law and venue

This privacy policy and our processing of your information are governed by the laws of the Commonwealth of Puerto Rico, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to this privacy policy or our processing of your information shall be subject to the exclusive jurisdiction and venue of the courts of San Juan, Puerto Rico, and you and we hereby consent and submit to such jurisdiction and venue.

Contact Information:

To ask questions or comment about this privacy policy and our privacy practices, contact us at: [email protected]